Return & Refund Policy
At Pharos Tech, customer satisfaction is our top priority. Please review our return and refund policy below:
Customers have the right to request a return or exchange within 14 days from the date of receiving the product.
The product must be unused, uninstalled, in its original condition, and include all original packaging and accessories.
Installed or used products are non-returnable and non-exchangeable, except in cases of verified manufacturing defects.
In case of a manufacturing defect, the product will be inspected by our technical team or the manufacturer before approval.
The policy does not cover damages caused by misuse, improper installation, or unauthorized handling.
Shipping costs are borne by the customer unless the return is due to a manufacturing defect.
Refunds will be processed within a specified period after approval, based on the original payment method.
For further assistance, please contact us using the details provided on our website.