FAQ

FAQ

Are all the devices displayed original?

Yes, all air conditioners available at Pharos Tech are 100% original and come with an official warranty from the agent or manufacturer.

What payment methods are available?

We offer several payment methods, including:
Cash on Delivery
Bank Transfer
Payment in installments through approved systems (subject to approval)

Do you provide shipping service to all governorates?

We currently serve Alexandria, Beheira, and the North Coast, and are working on expanding to other governorates soon.

What is the shipping and delivery time?

Within Alexandria: 1 to 3 business days
Beheira and the North Coast: 2 to 5 business days depending on the customer's location

Is installation available with the purchase of the air conditioner?

Yes, we provide installation service through certified technicians.

Can the device be returned or replaced?

Yes, you can return or exchange the device within 14 days from the date of receipt, provided that it is in its original condition and has not been used.

Do prices differ between cash and installment payments?

Yes, prices vary depending on the payment method. The price difference is explained on the product page or by contacting customer service.

How can I contact customer service?

You can contact us via:
WhatsApp : 01011462300
Phone : 01010805033
Facebook page messages : https://www.facebook.com/pharoseg
Or through the "Contact Us" page on the website.

Are there any current offers or discounts?

Yes, we constantly update our offers. Follow our Facebook page or browse the offers section on the website to keep up with the latest discounts.

Do I need to create an account to purchase?

No, you can place an order without creating an account, but creating an account helps you track orders and keep your data for future orders.

Can't find an answer?

Send any additional questions to us and we will get back to you within 2 business days.

Send your question

Our Frequently Asked Questions (FAQ) page is designed to provide quick and clear answers to the most common inquiries we receive from our valued customers. Whether you're curious about placing an order or need details about shipping, this section covers: