Return and Exchange Policy | Pharos Tech
At Pharos Tech, your satisfaction is our top priority. We are committed to providing the highest quality air conditioning systems (Sharp, Carrier, Midea, Haier, Fresh, etc.) with full transparency.
First: General Return and Exchange Conditions
Customers have the right to request a return or exchange within 14 days from the date of receipt.
The product must be in its original condition, in the original packaging (box), unopened, unused, and not installed.
The original purchase invoice must be attached to the return or exchange request.
Customers have the right to request a return or exchange within 14 days from the date of receipt.
The product must be in its original condition, in the original packaging (box), unopened, unused, and not installed.
The original purchase invoice must be attached to the return or exchange request.
Second: Manufacturing and Installation Defects
In the event of a manufacturing defect discovered after opening the box or during installation, the matter shall be handled through the authorized manufacturer's warranty (e.g., Sharp or Carrier warranty) in accordance with Egyptian law.
Pharos Tech is committed to assisting the customer in communicating with authorized service centers to ensure a swift resolution.
In the event of a manufacturing defect discovered after opening the box or during installation, the matter shall be handled through the authorized manufacturer's warranty (e.g., Sharp or Carrier warranty) in accordance with Egyptian law.
Pharos Tech is committed to assisting the customer in communicating with authorized service centers to ensure a swift resolution.
Third: Offers and Free Installation
In the case of returning a product that benefited from the "Free Installation in Alexandria" offer, and the return was for a reason not related to a product defect, transportation or logistics fees may be deducted according to the case.
In the case of returning a product that benefited from the "Free Installation in Alexandria" offer, and the return was for a reason not related to a product defect, transportation or logistics fees may be deducted according to the case.
Fourth: Refund Method
Since we support "Cash on Delivery" service, refunds are made in cash, via bank transfer, or electronic wallet after inspecting the product and ensuring its integrity in our warehouses.
Since we support "Cash on Delivery" service, refunds are made in cash, via bank transfer, or electronic wallet after inspecting the product and ensuring its integrity in our warehouses.